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Kualitas Pelayanan Pada Balai Besar Pelatihan Kesehatan Kementrian Republik Indonesia Cilandak

Jamilatus Sarifah, Jamilatus (2023) Kualitas Pelayanan Pada Balai Besar Pelatihan Kesehatan Kementrian Republik Indonesia Cilandak. Skripsi (S1) thesis, Fisip Universitas Muhammadiyah Jakarta.

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1. Halamam Judul.pdf
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2. Abstrak.pdf
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3. Pernyataan Orisinalitas .pdf
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4. Lembar persetujuan dan pengesahan.pdf
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5. Kata Pengantar.pdf
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6. Daftar Isi .pdf
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7. Daftar Tabel.pdf
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8. Daftar Gambar.pdf
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9. Daftar Lampiran.pdf
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10. BAB I.pdf
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11. BAB II.pdf
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12. BAB III.pdf
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13. BAB IV.pdf
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14. BAB V.pdf
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15. BAB VI.pdf
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16. Daftar Pustaka.pdf
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Abstract

ABSTRAK FAKULTAS ILMU SOSIAL DAN ILMU POLITIK PROGRAM STUDI ADMINISTRASI PUBLIK Skripsi 8 Agustus 2023 JAMILATUS SARIFAH KUALITAS PELAYANAN PADA BALAI BESAR PELATIHAN KESEHATAN KEMENTERIAN REPUBLIK INDONESIA CILANDAK Penelitian ini merupakan penelitian kualitatif yang bertujuan untuk menggambarkan Kualitas Pelayanan Penyelenggaraan Pelatihan Kesehatan Kanker Oleh Balai Besar Pelatihan Kesehatan Kementrian Ri serta untuk mendeskripsikan dan menganalisis faktor-faktor penghambat serta pendukung fasilitator dalam melayani peserta pelatihan di Balai Besar Pelatihan Kesehatan. Pelayanan kesehatan adalah kegiatan atau rangkaian kegiatan dalam rangka pemenuhan kebutuhan pelayanan sesuai dengan peraturan perundang undangan bagi setiap fasilitator dan peserta pelatihan dan/atau pelayanan administratif yang disediakan oleh penyelenggara pelayanan kesehatan.Penelitian ini menggunakan teori kualitas pelayanan kesehatan menurut Kotler dalam Fendy Tjibtono (2016:284) yaitu Assurance (jaminan) Emphty (empati) Realibility (kehandalan) Responiveseness (daya tanggap) Tangible (tampilan fisik), Kuantitas ketepatan waktu, efektivitas, kemandirian dan kometmen kerja, analisis data penelitian bersifat deskriptif. Hasil penelitian secara sempurna. Pada indikator realinility, belum berjalan dengan sempurna, seperti keahlian petugas dalam menggunakan fasilitas pendukung dalam proses pelayanan. Pada indikator responsive seluruh petugas yang melakukan pelayanan pelatihan kesehatan tergolong responsif terhadap peserta pelatihan. Indikator Assurance di balai besar pelatihan kesehatan sangat ditentukan dari performance (kinerja) pelayanan kesehatan. Indikator Tangible berupa penampilan aparatur saat melakukan pelayanan, kenyamanan tepat saat pelayanan berlangsung. Indikator Empathy mendahulukan kepentingan peserta pelatihan, melayani dengan sikap ramah, sopan, santun, petugas tidak melakukan diskriminatif serta mampu menghargai peserta pelatihan. Kata kunci : Pelayanan, pelatihan kesehatan. Refrensi : 15 Buku 10 Buku Pembimbing : Dini Gandini Purbaningrum S,IP, MA ABSTRAK FACULTY SCOCIAL SCIENCE AND POLITICIAL SCIENCE STUDY PROGRAM PUBLIK ADMINISTRATION Thesis, 08 August 2032 QUALITY OF SERVICES AT THE HEALTH TRAINING CENTER OF THE MINISTRY OF THE REPUBLIC OF INDONESIA CILANDAK This research is aqualitative research that aims to describe the Quality of Service Delivery of Cancer Health Training by the Ministry of Health Training Center of the Republic of Indonesia as well as to describe and analyze the inhibiting and supporting factors of facilitators in serving training participants at the Health Training Center. Health services are activities or a series of activities in the context of fulfilling service needs in accordance with statutory regulations for each facilitator and training participant and/or administrative services provided by health service providers.This study uses the theory of quality of health services according to Kotler in Fendy Tjibtono (2016: 284), namely Assurance (guarantee) Emphty (empathy) Reliability (reliability) Responsiveness (responsiveness) Tangible (physical appearance), Quantity timeliness, effectiveness, independence and commitment work, analysis of research data is descriptive.Perfect research results. In terms of realism indicators, it has not worked perfectly, such as the skills of officers in using supporting facilities in the service process. On the responsive indicator, all officers who carry out health training services are classified as responsive to training participants. Assurance indicators in health training centers are very much determined by the performance of health services. Tangible indicators in the form of the appearance of the apparatus when carrying out services, comfort right when the service takes place. The Empathy Indicator puts the interests of training participants first, serves in a friendly, courteous and courteous manner, officers do not discriminate and are able to respect training participants. Keywords : Services, health training References : 15 books 10 jurnals Supervisor : Dini Gandini Purbaningrum S,IP,MA

Item Type: Thesis (Skripsi (S1))
Subjects: H Social Sciences > HM Sociology
Divisions: Faculty of Social and Political Sciences > S1 Public Administration Science / Ilmu Administrasi Publik
Depositing User: EVA AIHULIA
Date Deposited: 23 Nov 2023 06:46
Last Modified: 23 Nov 2023 06:46
URI: http://repository.umj.ac.id/id/eprint/17145

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