Penerapan Sistem Layanan Tanpa Kontak Fisik Dalam Pelayanan Klaim Jaminan Hari Tua Di BPJS Ketenagakerjaan Mampang Jakarta Selatan Tahun 2020 IMPLEMENTATION OF A SERVICE SYSTEM WITHOUT PHYSICAL CONTACT IN THE SERVICE OF OLD AGE GUARANTEE CLAIM AT BPJS EMPLOYMRNT MAMPANG SOUTH OF JAKARTA 2020

Sylvia Triani Putri, Sylvia (2022) Penerapan Sistem Layanan Tanpa Kontak Fisik Dalam Pelayanan Klaim Jaminan Hari Tua Di BPJS Ketenagakerjaan Mampang Jakarta Selatan Tahun 2020 IMPLEMENTATION OF A SERVICE SYSTEM WITHOUT PHYSICAL CONTACT IN THE SERVICE OF OLD AGE GUARANTEE CLAIM AT BPJS EMPLOYMRNT MAMPANG SOUTH OF JAKARTA 2020. Skripsi (S1) thesis, Fisip Universitas Muhammadiyah Jakarta.

	Text 1. HALAMAN JUDUL.pdf Download (92kB)
	Text 2. ABSTRAK.pdf Download (90kB)
	Text 3. LEMBAR ORISINALITAS.pdf Download (228kB)
	Text 4. LEMBAR PERSETUJUAN DAN LEMBAR PENGESAHAN.pdf Download (260kB)
	Text 5. KATA PENGANTAR.pdf Download (196kB)
	Text 6. DAFTAR ISI.pdf Download (103kB)
	Text 7. DAFTAR TABEL.pdf Download (82kB)
	Text 8. DAFTAR GAMBAR.pdf Download (83kB)
	Text 9. DAFTAR SINGKATAN.pdf Download (83kB)
	Text 10. BAB I.pdf Download (176kB)
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Abstract

FAKULTAS ILMU SOSIAL DAN ILMU POLITIK PROGRAM STUDI ILMU ADMNISTRASI PUBLIK Skripsi, 17 Juli 2022 SYLVIA TRIANI PUTRI PENERAPAN SISTEM LAYANAN TANPA KONTAK FISIK DALAM PELAYANAN KLAIM JAMINAN HARI TUA DI BPJS KETENAGAKERJAAN MAMPANG JAKARTA SELATAN TAHUN 2020 VI+100 Halaman+1 Tabel+ 10 Gambar+3 Lampiran ABSTRAK Meningkatnya peserta klaim jaminan hari tua yang merupakan dampak adanya virus covid-19 membuat pemerintah menerapkan kebijakan dalam pelayanan klaim jaminan hari tua kepada masyarakat. Pengajuan klaim jaminan hari tua hanya dapat diajukan dengan sistem online melalui sistem layanan tanpa kontak fisik. Tujuan penelitian ini yaitu untuk mengetahui penerapan sistem layanan tanpa kontak fisik dalam pelayanan klaim jaminan hari tua di BPJS Ketenagakerjaan Mampang Jakarta Selatan. Metode penelitian yang digunakan yaitu metode penelitian kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Hasil penelitian menemukan bahwa penerapan sistem layanan tanpa kontak fisik di BPJS Ketenagakerjaan Cabang Mampang Jakarta Selatan sudah berjalan dengan baik dan sudah sesuai dengan aspek-aspek dalam sistem penerapan digitalisasi. Namun,dalam penerapannya masih terdapat aspek yang lemah yaitu pada aspek dukungan sosialisasi yang masih belum maksimal. Selain itu terdapat kendala yaitu masyarakat belum banyak yang mengetahui tentang informasi penggunaan dan prosedur sistem layanan tanpa kontak fisik, sehingga masih banyak masyarakat yang datang langsung ke Kantor BPJS Ketenagakerjaan Cabang Mampang. Jadi secara umum penerapan sistem layanan tanpa kontak fisik sudah baik namun, belum maskimal. Oleh sebab itu kepada pihak BPJS Ketenagakerjaan Mampang untuk memaksimalkan sosialisasi kepada para peserta klaim jaminan hari tua agar penggunaan sistem layanan tanpa kontak fisik dapat menyuluruh kepada masyarakat peserta klaim jaminan hari tua, sehingga akan menghasilkan output berupa peningkatan kualitas pelayanan yang prima kepada masyarakat. Daftar pusatka : 30 Referemsi (2010-2020) Kata kunci : Penerapan, BPJS, JHT dan LAPAK ASIK FACULTY OF SOCIAL AND POLITICAL SCIENCE STUDY PROGRAM OF STATE ADMINISTRATIVE SCIENCES Thesis, 17 July 2022 SYLVIA TRIANI PUTRI IMPLEMENTATION OF A SERVICE SYSTEM WITHOUT PHYSICAL CONTACT IN THE SERVICE OF OLD AGE GUARANTEE CLAIM AT BPJS KETENAKERJAAN MAMPANG JAKARTA SELATAN 2020 VI+100 Pages+1 Table+ 10 Images+3 Attachments ABSTRACT The increasing number of participants claiming old-age insurance, which is the impact of the Covid-19 virus, has made the government implement policies in service of old-age insurance claims to the public. Submission of old age insurance claims can only be submitted online through the service system without physical contact. The purpose of this study is to determine the application of a service system without physical contact in the service of old age insurance claims at BPJS Ketenagakerjaan, Mampang, South Jakarta. The research method used is a qualitative research method with a descriptive approach. Data collection techniques through interviews, observation and documentation. The results of the study found that the application of the service system without physical contact at the BPJS Ketenagakerjaan Mampang Branch, South Jakarta has been going well and is in accordance with the aspects of the digitalization application system. However, in its application there are still weak aspects, namely the aspect of socialization support which is still not optimal. In addition, there are obstacles, namely that not many people know about information on the use and procedures of the service system without physical contact, so there are still many people who come directly to the BPJS Employment Office of the Mampang Branch. So in general, the implementation of the service system without physical contact is good, but not optimal. Therefore, BPJS Employment Mampang is to maximize socialization to the participants of the old age insurance claim so that the use of the service system without physical contact can be comprehensive to the community of the participants of the old age insurance claim, so that it will produce output in the form of an increase in the quality of excellent service to the community. List of centers : 30 Reference (2010-2020) Keywords: Implementation, BPJS, JHT and LAPAK ASIK

Item Type:	Thesis (Skripsi (S1))
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Social and Political Sciences > S1 Public Administration Science / Ilmu Administrasi Publik
Depositing User:	EVA AIHULIA
Date Deposited:	03 Jul 2023 04:09
Last Modified:	03 Jul 2023 04:09
URI:	http://repository.umj.ac.id/id/eprint/13517

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