Retnowati WD Tuti, Retnowati (2020) Quality of Visiting Services for the Open Prison in Jakarta. Visiting services in prisons are known to the public very poorly, both from the prison officials and from electronic and printed media news. Visiting services at the Jakarta Open Penitentiary still have many obstacles, namely related to the visiting servi. ISSN 978-623-90018-9-6

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Abstract

Visiting services in prisons are known to the public very poorly, both from the prison officials and from electronic and printed media news. Visiting services at the Jakarta Open Penitentiary still have many obstacles, namely related to the visiting service room which isstill not wide enough, the condition of the building still needs expansion, employee discipline is still low, lack of various facilities both in the visiting room and in the service room, a shortage of officers in the field services, a small budget but it is required to implement the maximum service. The purpose of this study was to analyze the Visiting Services of the OpenPenitentiary in Jakarta. This research method is descriptive using a qualitative approach, This research was conducted using observation, interview and documentation techniques. The theory used as a knife of analysis in this study is the theory by Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry (1990: 42) which indicates the five indicators of service quality, namely: tangible, reliability, responsiveness. (responsiveness), guarantee / certainty (assurance), empathy / caring (empathy). In this study, source tringulation was used to check the validity of the research data. Data analysis in this study uses four components consisting of data collection, data reduction, data presentation, and drawing conclusions.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Social and Political Sciences > S2 Master of Administrative Science / Magister Ilmu Administrasi (MIA)
Depositing User:	Dr. M.Si Retnowati WD Tuti
Date Deposited:	13 Jun 2022 08:44
Last Modified:	13 Jun 2022 08:44
URI:	http://repository.umj.ac.id/id/eprint/8586

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